Legal
Booking terms
Last updated 5 October 2026. These terms apply to every proposal we plan. Your quote shows the services, the deposit and the balance for your booking.
Quotes
Every proposal is quoted individually. Your quote lists everything included: planning, decoration, photography, video and any third-party fees such as venue or permit costs. It's valid for the period shown on it.
Booking and deposit
Your date is confirmed when you accept the quote and pay the deposit shown on it. The deposit secures your date, your setup and your photographer, and it's non-refundable if you cancel. The balance is due before your proposal date, as stated on your quote.
Changes
You can move your date or time, subject to availability. Changes very close to the day may affect third-party costs such as flowers or venues; we'll always tell you before anything changes.
Weather
Every plan has a backup. If the weather makes your plan unsafe or impossible, we move to the backup location, another time or another day of your stay at no extra charge, wherever we can. If none of these is possible during your stay, we'll agree a fair solution with you.
Decoration and flowers
Fresh flowers change with the seasons, so we may replace a variety with a similar one. Candles depend on the wind; when it's too strong we use lanterns or LED candles. For safety, we may adapt or reduce a setup on the day if conditions require it.
Places, venues and permissions
Some places need permission for decoration or professional photography, and some venues have their own rules. We arrange the permissions included in your quote and follow the rules of each place. If a venue or authority cancels or changes its conditions, we'll offer the closest alternative.
Photos and video
You receive a few sneak-peek photos within 48 hours and your full edited gallery about a week after the proposal; video, if booked, follows separately. You may use the photos and video for personal purposes, including prints, gifts, invitations and social media. We only use them in our portfolio or on social media with permission from both of you.
Cancellation
If you cancel, the deposit is not refunded. If we ever have to cancel for reasons on our side, we refund everything you've paid.
Complaints
If something isn't right, tell us first and we'll do our best to fix it. In Portugal you can also use the electronic complaints book (Livro de Reclamações) at livroreclamacoes.pt, or contact a consumer dispute resolution centre such as the Centro de Arbitragem de Conflitos de Consumo de Lisboa. These terms are governed by Portuguese law and don't affect your rights as a consumer.